PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
♥ shipping domestic
Bear Cat processes orders Monday through Fridays excluding
holidays. Orders that are received on weekends, holidays, and after 12
PST will be processed the following business day. Most orders will be
shipped within 48 hours of purchase. Shipping times may vary due to the
availability of the merchandise. We are not
responsible for lost or stolen packages, however insured shipping methods are available through USPS. To insure the safety of your package, you may need to select an insured shipping method during checkout. Please contact us directly if you would like to add delivery confirmation or insurance to your order. Please email us for more
information and details on your purchase.
♥ shipping international
Bear Cat processes orders Monday through Fridays excluding holidays.
Orders that are received on weekends, holidays, and after
12 PST will be processed the following business day. Most orders will
be shipped within 48 hours of purchase. Shipping times may vary due to
the availability of the merchandise. We are not
responsible for lost or stolen packages, however insured shipping methods are available through USPS. To
insure the safety of your package, you may need to select an insured
shipping method during checkout. All customs fees and any taxes associated with your purchase is the sole responsibility of the customer. Please contact us directly if you would like to add delivery confirmation or insurance to your order. Please email us for more
information and details on your purchase.
♥ payment
We accept all major credit cards Visa, Master card, and Discover, and we also accept pay pal WE DO NOT ACCEPT PERSONAL CHECKS, MONEY ORDERS, OR DIRECT BANK TRANSFERS.
♥ currency conversion
All prices on our site are based on the US dollar, and charged in US
dollars. The exact exchange rate that you will pay is determined by the
bank that issued your credit card. The following web page features a
free foreign exchange rate calculator based on the most recent currency
conversion foreign exchange calculator
♥ returns new & indie designer (online shop)
(the return and exchange policy described below applies only to online purchases made through our website at www.bearcatla.com) All accessories are final sale. Refunds and/or exchanges can be made within 14 days of receipt of purchase for domestic and 21 days for international purchases. All
returns must be approved by customer service. Email customer service at info@bearcatla.com, please provide your name, order number, and item(s) you wish to return and the reason for the return, you will receive a return authorization number from one of our customer service reps. If
items are post marked after this time period, we reserve the right to deny
the return. All returns must be shipped via traceable and insured mail. Customers
are
responsible for all shipping fees associated with the item that is
being returned. All returns must be unworn,
unwashed, and tags attached. Please ask bear cat if you have any
questions or concerns regarding the item you are about to purchase.
Please be detailed and include a product link in the email. Please note the refund policy is only relevant to online purchases only.
♥ returns new & indie designer (brick & mortar)
Due to a high turnover in merchandise, All purchases made at any Brick & Mortar location is final sale.
♥ returns vintage
There
are no returns or exchanges for vintage, & resale clothing, shoes,
and accessories. Please note we do not grant returns based on fit. All
vintage are final sale, unless
it is grossly misrepresented. Our vintage items have been worn and
loved, therefore may show signs of age. Please read product details
carefully & feel free to contact us directly before purchasing. If
your vintage purchase is not accurately represented, we will offer you
a store credit. Please email customer service at info@bearcatla.com and provide your name, order number, and item(s) you wish to return and the reason for the return, you will receive a return authorization number from one of our customer service reps. If
items are post marked after this time period, we reserve the right to deny
the return. All returns must be shipped via traceable and insured mail. Customers
are
responsible for all shipping fees associated with the item that is
being returned. All returns must be unworn,
unwashed, and tags attached. Please ask bear cat if you have any
questions or concerns regarding the item you are about to purchase.
Please be detailed and include a product link in the email.
♥ customer service
Bear Cat
1532 W. Sunset Blvd,
Los Angeles, CA, 90026
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